It is amazing that a corporation like this is so tone deaf to the needs of their users and customers.
No, not at all amazing.
Once upon a time, businesses were run by engineers or by people with an idea and a service. The management really believed in the product or service and in its value.
Today, businesses are run by bean counters. They don't care about the product; they don't care about the quality of their service. They only care about the bottom line on their accounting sheets. People are merely annoying things that get in the way as they try to maximize their profits.
Fundamentalism - the anti-American, anti-Christian branch of American Christianity
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