Re: Bellsouth Internet Customer Abusing EvC Forum
Dear Sir or Madam:
This is an AUTO-REPLY to acknowledge that your mail to the Abuse
Department of BellSouth Internet Services has been received and to
provide some information on our abuse policies and procedures. Please DO
NOT REPLY to this message.
BellSouth Internet Services does not allow or condone any abuse of our
Acceptable Use Policies, and we maintain a "zero tolerance" policy
towards spam and network abuse of any kind. Because we take your
complaints seriously, we investigate each case fully. Once the
investigation is complete, action in accordance with our policies will
be taken against the offending account.
Although we review and investigate each email we receive, we cannot
guarantee a personal response to your message. However, we may contact
you in response to any incident that concerns eminent threats of bodily
injury or damage to property.
Due to certain privacy concerns and legal restrictions, we often can not
share with you the outcome of our investigation or the specific steps we
take to address your concerns.
To report a violation of our Acceptable Use Policy, please follow
instructions below. For all other issues, please contact our customer
support organization.
BellSouth Internet Services Acceptable Use Policy:
http://home.bellsouth.net/aup
Spam Complaints
*Spam Originating from BellSouth subscribers:
If you are reporting spam, we require the full email header to
investigate the complaint. We can only assist with spam that originates
from BellSouth Internet Services. When we receive your complaint, we
will investigate and take the appropriate action.
For information regarding how to obtain the full email header, see the
site listed below:
SpamCop.net - SpamCop FAQ: How do I get my email program to reveal the full, unmodified email?
*Spam Originating from non-BellSouth subscribers:
If you received spam that did not originate from BellSouth Internet
Services, please forward the spam to thisisspam@bellsouth.net .
*If you are having issues with your BellSouth email, please contact
Technical Support at 1-888-321-2375 (ADSL) or 1-800-436-8638 (Dial)
*If you are receiving "bounce" messages or returned mail that you did
not send, please note that this is a method used by spammers who forge
the "from" address in email. It is our experience that these messages
will usually subside in 5 days, and you can set up filters in Outlook to
discard these messages if they are bothersome. Unfortunately, we are not
able to stop these messages.
Block List issues:
*If you are a BellSouth subscriber and have been listed on a block list,
please send an email with the following information to
abuse@bellsouth.net : your name, email
address, who is blocking you and your contact information. Please put
the following in the subject line "Block Request Removal Assistance",
and we will assist you with this matter.
*If you are not a BellSouth subscriber and you believe that BellSouth
Internet Services is blocking your email, please contact your ISP.
Hacking Complaints:
If you are reporting "hacking" or scans/probes by a BellSouth Internet
Services subscriber that your firewall is detecting, we need the
following information: a copy of the log indicating the IP address,
date, time, time zone, and the type of attack/probe. Please note that
our email reader does not accept attachments, so your log must be pasted
into the body of the email.
If you are being hacked or scanned by a non-BellSouth subscriber, please
make sure that you are taking steps to protect your computer by having
up to date Antivirus software and a firewall. To report complaints of
this activity, please send the logs to the originating ISP.
Virus Complaints:
Every effort will be made to notify our customers if we identify that
they are transmitting a computer virus. If you have received a virus
via email from a BellSouth Internet Services customer, we need the
header information from that email to identify the customer (see Spam
section above). If you have a virus, and it needs to be cleaned, you
need to have commercial anti-virus software on your system with updated
definitions. If you have a need for security software, please visit:
http://www.bellsouthinternetsecurity.com/
Harassment Complaints:
If you are reporting harassment, please take steps to protect yourself
and your property by reporting the harassment to your local law
enforcement agency. We will investigate your complaint as quickly as
possible and, should the need arise; we will fully cooperate with local
law enforcement.
Newsgroup Complaints:
If you are reporting newsgroup abuse, please be aware that our
Acceptable Use Policies allow for up to 6 cross posts as long as the
post is "on topic." Additionally, newsgroups are a public forum and we
do not get involved with or attempt to mediate "flame wars," "name
calling," or other similar disputes.
Thank you for taking the time to submit your report to the Abuse Team.
™ Version 4.2